As a Boarding Officer at Waypoint Port Services you will be responsible for coordinating and executing vessel agency services to ensure safe, efficient, and cost-effective port calls, canal transits, cargo operations, bunker operations, and ancillary services.

* You will be working from our office located in Panama Pacifico.

Key Responsibilities

• Coordinate and oversee vessel port calls, canal transits, cargo operations, bunkering activities, and related marine services.

• Liaise with vessel masters, owners, operators, port authorities, service providers, and other stakeholders to ensure the smooth execution of operational activities.

• Monitor vessel schedules, arrivals, departures, and operational progress, providing timely updates to all relevant parties.

• Prepare, verify, and submit vessel pre-arrival, transit, and port call documentation in compliance with applicable regulatory requirements.

• Board vessels at port or anchorage when required to support operations, facilitate services, and represent the company professionally.

• Coordinate ancillary services including sludge disposal, garbage removal, freshwater supply, crew support, and other vessel requirements.

• Arrange and coordinate ship repairs, technical attendance, and third-party service providers as required.

• Monitor vessel operations to identify and mitigate potential delays, disruptions, and additional costs.

• Maintain accurate records of vessel activities, operational events, incidents, and service delivery documentation.

• Assist with vessel clearance procedures and coordination with local authorities to facilitate vessel movements.

• Prepare Statements of Facts (SOF) and operational reports to support service delivery and customer requirements.

• Ensure all contracted services are delivered to the highest quality standards and accurately captured for final accounting and reporting purposes.

• Promote a strong safety culture through compliance with health, safety, and personal protective equipment requirements.

• Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Qualifications & Experience

• Diploma, degree, or equivalent qualification in Maritime Studies, Shipping, Logistics, Business Administration, or a related discipline preferred.

• Previous experience in ship agency operations, vessel boarding, port operations, shipping, logistics, or maritime services.

• Experience coordinating vessel port calls, cargo operations, canal transits, bunkering, or marine support services is highly desirable.

• Fluent in English and the local language, both written and spoken.

• Valid driving license.

• Clean police conduct or background record.

• Proficient in the use of digital tools, mobile technology, and standard business software applications.

• Knowledge of maritime regulations, port operations, and shipping industry practices is advantageous.

Skills & Competencies

• Strong customer service and stakeholder management skills.

• Excellent verbal and written communication abilities.

• Strong organisational and planning skills with the ability to manage multiple priorities simultaneously.

• Ability to perform effectively under pressure and respond quickly to changing operational requirements.

• High attention to detail and commitment to accuracy.

• Strong problem-solving and decision-making capabilities.

• Excellent interpersonal skills with the ability to build effective relationships across diverse cultures and organisational levels.

• Self-motivated with the ability to work independently and take initiative.

• Reliable, professional, and results-oriented mindset.

• Flexible and willing to work outside standard business hours when operationally required.

• Strong safety awareness and commitment to operational excellence.

• Proactive approach to service quality, efficiency, and continuous improvement.