As a Port Agency Operator at Waypoint Port Services Korea Limited, you will be responsible for ensuring the seamless, efficient, and high-quality delivery of port agency and husbandry services through contracted sub-agents. The role is critical in safeguarding the interests of vessel owners, operators, masters, and crew, while optimizing turnaround time, cost control, and service quality during each port call.

Key Responsibilities

• Pre-plan vessel arrivals and all activities required for each port call

• Assign vessels to contracted sub-agents and confirm readiness prior to arrival

• Ensure all pre-arrival arrangements are completed accurately and on time

• Supervise port and husbandry activities during the vessel’s stay to ensure smooth execution

• Monitor and record all services performed to ensure accurate final disbursement accounting

• Oversee and support effective communication between sub-agents and vessel principals

• Provide operational support and coordination to sub-agents as required

• Follow up on statements of account, disbursements, and outstanding funds related to assigned vessels

• Drive consistent service quality and performance from sub-agents

• Build and maintain strong, professional relationships with sub-agents

• Identify opportunities for operational improvement and increased revenue generation

• Prepare regular activity updates reflecting vessel movements and operational performance

Qualifications & Experience

• Fluency in English and the local language, both written and spoken

• Minimum of 2-3 years of relevant experience in the shipping, port agency, or maritime services industry is preferred

• Valid driving license and clean police conduct record

• Availability to work outside standard office hours when operationally required

Skills & Competencies

• Strong operational coordination and organizational skills

• Excellent interpersonal and customer relationship management abilities

• Clear, confident, and effective communication across multiple stakeholders

• Ability to multitask, prioritize, and perform under pressure

• High attention to detail with a strong sense of accountability

• Proactive, reliable, and results-oriented mindset

• Ability to work independently and take initiative

• Professional, disciplined, and service-driven approach